Questions:

1. Do you provide any chat ids for communication?
2. Do you provide Kernel compilation ?
3. Do you provide security auditing on your packages?
   
4. Do you provide any chat ids for communication?
5. Do you provide Kernel compilation ?
6. How does work your technical support?
7. Do you offer support in Spanish or other languages?
8. What are your average and max RESPONSE and RESOLVE times? What does this mean anyway?
9. What is a support ticket or a customer issue?
10. Do you support servers with adult content?
11. I need to setup an email address for my clients send a support issues. Should it be standard at support@mycompany.com?
12. Are your Administrators available 24/7/365?
13. Are your techs highly trained?
    
    

1. Do you provide any chat ids for communication?
   mailto:Asterisktech@aol.com mailto:aster.tech@yahoo.com
2. Do you provide Kernel compilation ?
   We do provide Kernel compilation with security enhancement features
3. Do you provide security auditing on your packages?
   Yes, we do provide security auditing on our servers.
4. Do you provide any chat ids for communication?
   mailto:Asterisktech@aol.com mailto:aster.tech@yahoo.com
5. Do you provide Kernel compilation ?
   We do provide Kernel compilation with security enhancement features.
6. How does work your technical support?
   The service of technical support works 24 hour per day and 7 days in a week. You can address all questions and problems to our technical support by e-mail, ICQ Asterisktech@aol.com aster.tech@yahoo.com
7. Do you offer support in Spanish or other languages?
   No, Asterisks Softwares currently provides support in English only. If your customers do send issues in other languages, Asterisks Softwares engineers will ask them politely to rephrase in English.
8. What are your average and max RESPONSE and RESOLVE times? What does this mean anyway?
   1/2-hour response and 3-hour resolution time. This means that we Guarantee to respond within one hour for all New Email tickets and Resolve within 3 hours. On an average though, our response and resolution times are generally faster than the guaranteed intervals.
   A Response to a issue, is basically to show the customer that we have received the issue, and what we plan to do about it. A response reassures the customer that someone is out there available and who has understood what she is trying to convey.
   A resolution is a correction of an issue or a reply to a help request, based on whatever information is provided by the customer in the first instance. In case the customer has provided less than the required information, the Asterisks Softwares engineer will ask for specific information.
9. What is a support ticket or a customer issue?
   Any technical query posted by your customers is a support ticket. A single support ticket includes all the responses that go back and forth regarding the initial query till it is solved or fully answered.
10. Do you support servers with adult content?
    No, we do not support servers with adult content.
11. I need to setup an email address for my clients send a support issues. Should it be standard at support@mycompany.com?
    The support email address can be anything you like support@yourcompany.com, help@yourcompany.com. We also recommend that your support email addresses are properly secured using antispam technology to prevent spam. Asterisks Softwares engineers can help you set this up.
12. Are your Administrators available 24/7/365?
    Definitely. We are fully staffed every hour of every day!
13. Are your techs highly trained?
    Definitely. All of our techs have finished a rigorous training process and are fully qualified System Admins and Technical Support Specialists. We are available 24/7 to handle any issue that may arise.